/* --- Reseta o container do shortcode --- */
#sofia-chat-root {
  width: 100%;
  margin: 0 auto;
  background: transparent;
  color: #000;
}

#sofia-chat-container {
  width: 100%;
}

/* 1. Cabeçalho (Avatar + Texto) */
.sofia-header {
  display: flex;
  align-items: center;
  margin-bottom: 25px;
}

.sofia-avatar {
  width: 48px;
  height: 48px;
  border-radius: 50% !important;
  background: #000;
  object-fit: cover;
  margin-right: 15px;
  border: 1px solid #000;
}

.sofia-header-text {
  flex: 1;
}

.sofia-header-text .sofia-name {
  font-size: 1.1em;
  color: #000;
  margin: 0;
}

.sofia-header-text p {
  font-size: 0.9em;
  margin: 0;
  line-height: 1.4;
  color: #333;
}

/* 2. Janela de Mensagens */
#sofia-messages {
  max-height: 95vh;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 10px 0;
}

/* 3. Estilos de Bolhas (Genérico) */
.msg {
  padding: 10px;
  word-break: break-word;
  line-height: 1.4;
}

.msg.user {
  background: #fff; 
  color: #B9952E;
  margin-left: auto;
  border-radius:20px;
  border-bottom-right-radius: 0;
  max-width: 85%;
}

/* 4. Formulário de Input (Exatamente como na captura de tela) */
.sofia-input-form {
  display: flex;
  align-items: center;
  background: rgba(255, 255, 255, 0.25);
  font-family: "Oswald";
  padding: 8px;
  margin-top: 15px;
  box-shadow: -5px -5px 15px #ffff007d, 5px 5px 15px rgb(0 0 0 / 3%);
  border-radius: 10px;
}

.sofia-input-form input {
  flex: 1;
  border: none;
  background: transparent;
  font-size: 1em;
  padding: 5px;
  color: #000;
}

.sofia-input-form input::placeholder {
  color: #333;
  font-weight: 300;
}

.sofia-input-form input:focus {
  outline: none;
}

.sofia-icon-btn {
  background: none;
  border: none;
  cursor: pointer;
  padding: 5px;
  margin-left: 5px;
}

.sofia-icon-btn svg {
  width: 24px;
  height: 24px;
  fill: #000;
}
.sofia-icon-btn:disabled svg {
  fill: #999;
}

/* 5. Mensagem de erro (Configuração) */
.sofia-not-config {
  background: #fff3f0;
  border: 1px solid #f5c6c2;
  padding: 12px;
  border-radius: 8px;
  color: #8a1f11;
}

/* --- 6. Novos Estilos para Mensagens Dinâmicas (Bot) --- */

.msg-container {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  max-width: 90%;
}

.msg-container.bot-container {
  margin-right: auto;
}

.msg-avatar {
  width: 32px;
  height: 32px;
  border-top-left-radius: 50% !important;
  border-top-right-radius: 50% !important;
  border-bottom-left-radius: 50% !important;
  background: #eee;
  margin-top: 5px;
  object-fit: cover;
}

.msg-content {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  width: 100%;
}

.msg-agent-name {
  font-size: 0.8em;
  font-family: 'Oswald';
  color: #555;
  margin-left: 10px;
  margin-bottom: 2px;
}

.msg.bot {
  color: #000;
  max-width: 100%;
}
.msg.bot a {
  color: #B9957E;
}


/* --- 7. NOVO: Estilo de Erro do Sistema --- */
.system-error {
  font-size: 0.9em;
  color: #a94442; /* Cor vermelha de erro */
  background: #f2dede; /* Fundo vermelho claro */
  border: 1px solid #ebccd1;
  padding: 10px 15px;
  border-radius: 8px;
  width: 100%;
  box-sizing: border-box; /* Garante que o padding não quebre o layout */
  text-align: left;
}